Unable to publish my incident management form after creation and information request

Questions
1

Hello,

I’m unable to publish an incident management form after creating it. I want to make it available to my colleagues. Also, I’m looking for how to maximize the use of the N8N tool to take on the role of Support Manager for managing customer incidents and user support, creating workflows, optimized journeys, and performing automated tests. Do you have any tutorials or French-language content to help me achieve this? Thank you in advance.

2

Hello @jacewe

To help you effectively, I would need to clarify two different points that you mention.

  1. Publishing your incident management form
    For now, we don’t yet see how you created and shared this form (form node, webhook, another external tool). Could you share a screenshot of your workflow and clarify:

  • how your collaborators are supposed to access the form (public link, intranet, internal application)

  • the exact error message or behavior you observe when you try to “publish” it

With these details, we can propose a concrete approach to you (for example: Webhook + Respond to Webhook + email sending, or integration with an existing form tool).

  1. Using n8n as Support Manager / incident management
    n8n is very well suited for structuring a Support Manager role around customer incidents. For example, you can:

  • create a workflow that receives incidents (form, email, Slack, etc.) and automatically opens a ticket (Jira, Linear, ClickUp…)

  • notify your support team (Slack, Teams, email) with a summary and priority

  • use an AI model in n8n to automatically generate the title, description, and initial analysis of the incident

To progress step by step, I recommend you first follow an n8n learning path, even if it’s in English:

Unfortunately, there are very few official resources in French today, but the French-speaking community is starting to grow and you can ask your questions here in French as you just did.

3

Question: How are your employees supposed to access the form (public link, intranet, internal application)

Answer: My employees will access the form via intranet. An internal link from our domain (URL).

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Question: The exact error message or behavior you observe when you try to “publish” it

Answer: I fixed it. I needed to insert the correct credentials and change the URL redirect.

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Proposal: Create a workflow that receives incidents (form, email, Slack, etc.) and automatically opens a ticket (Jira, Linear, ClickUp…)

Answer: Can I get the process that allows me to create a workflow that will receive the following data as input: a form, an email, and will automatically open a ticket on N8N. How can we know where all the workflows, forms, and all the data are stored.

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Proposal: Notify your support team (Slack, Teams, email) with a summary and priority

Answer: Can I get the process that allows me to notify via Teams with a summary and priority indication.

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Proposal: Use an AI model in n8n to automatically generate the title, description, and initial analysis of the incident

Question: How could I create this AI model? It seems to me that it’s an Agent, isn’t it?

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Thank you for your response and thank you in advance for your feedback.

4

Because n8n is not a permanent database, storage is split based on the type of data:

  • Workflows and Credentials: These are stored directly in n8n’s primary internal database. Depending on how your instance was installed, this is usually SQLite (for local instances) or PostgreSQL or MySQL (for production servers).
  • Forms: The design and fields of an n8n Form are saved as raw JSON properties inside the workflow itself. n8n dynamically hosts the form page from its own active server instance whenever someone visits your production URL.
  • Execution Data: By default, n8n temporarily logs the incoming data payloads like the contents of a form or an email in its database so you can view past executions.

:warning: Important Note: n8n is not designed to be a permanent system of record for your tickets. If you need a reliable backup history of your incidents before they hit your ticketing platform, you should log them to an external database (such as Airtable) or use n8n Data Tables right at the start of your workflow.

You have to follow this kind of architecture
[ n8n Form Trigger ] ───► [ Edit Fields ] (Rename to generic variables) ──┐
├──► [ Ticketing Node ]
[ Email Read Trigger ] ──► [ Edit Fields ] (Rename to generic variables) ──┘

If you want, I could give you the workflow, just change the parameters, just ask right away.

First, add the Microsoft Teams Node

In your n8n workflow, add a new node right after your ticket creation step.
2. Search for and select Microsoft Teams.Then, configure the Node Parameters

  1. Authentication Select your Microsoft Teams credentials (which you set up via OAuth2 or an App Registration).
  2. Resource: Change this to “Channel Message” or “Chat Message” depending on your use case.
  3. Operation: Set this to Create.
  4. Team & Channel: Select the specific IT Support Team and the channel (e.g., #incidents-alerts) where the notifications should go.
  5. Next just, in the message field, put your message that you wanna send according to the Use Case.

Yes it is an agent,
Here’s how to set it up:

  • On your n8n canvas, place an “Advanced AI Agent” node directly after your incoming data sources (Form or Email).

  • Set the Agent Type to Tools Agent, this is the most flexible framework for structuring text.

  • Add the prompt, the model, and the Window Buffer Memory node, and voila you are ready to go.

Hope this helped you.

5

Welcome to the n8n community @jacewe!

First of all, please make sure your workflow is in test mode — it needs to be active for the form to appear.

These links give you access to various templates that can support you with regards to support and IT ops. I recommend understanding how a support manager’s processes work for incident management, in order to truly maximize the potential of the tool.

Discover 848 Support Automation Workflows from the n8n’s Community
Discover 1092 IT Ops Automation Workflows from the n8n’s Community

6

Hello,

Thank you for your feedback. Have a good start to the week. Is it possible to get the process that allows you to create a workflow where email is connected? Upon receipt of the email content, the support ticket is generated and assigned to a technician for bug resolution. In the case of a bug, the ticket label could be different to allow me to manage all customer/user incidents following their journey in our web applications & APK. This involves linking N8N and Linear to accomplish this. Thank you in advance.

7

For the email version → Linear, keep n8n as a router, not as a ticket database. Simple starting point: Email Trigger/IMAP → classification type/priority → Linear: Create Issue with title, description, priority, team/assignee → Teams: send the summary with the Linear link. Keep the original email id/thread id in the Linear ticket so that subsequent emails add a comment instead of creating a second ticket.

Start with a single inbox and a single Linear team. The acceptance test: send a bug email, get exactly one Linear ticket with email source id, label/priority, assignee, then a single Teams message. If you share the Linear fields you want to fill, the mapping can stay deterministic.

8

Well explained. In practical terms, how do I go through the entire process from start to finish? I’m a complete beginner in every way. Thank you in advance.

9

Yes, but “end-to-end” is too broad for a forum reply. If you want someone to set it up for you, treat it as a small separate project; here, the most useful thing is to frame the first block.

Start with a single flow: email received → Linear ticket. Just give the exact list of Linear fields to fill in (title, description, type/label, priority, assignee or team) and an example fictional email, without customer data. With that, the mapping can be framed without going into the entire workflow.

10

An email written by the Sales Reporter triggers the workflow in N8N.

The email content must make it possible to create an Incident Management form and fill it in with the following descriptions.

The incident description form (bug, …) must display the following fields:

  1. Incident Type: Textbox
  2. Internal Client Mobile Number: Textbox
  3. External Client Mobile Number: Textbox
  4. Title: Textbox
  5. Incident Subject or Description: Textarea
  6. Status: Textarea
  7. Screenshot/Image: Image capture field
  8. Video Capture: Video capture field
  9. Ticket Creation Date: Date
  10. Ticket Expected Resolution Date: Date
  11. Ticket Actual Resolution Date: Date
  12. Sales Reporter: Textbox
  13. IT Technician: Textbox
  14. Support Supervisor: Textbox
  15. Comments: Textarea

The incident description form (bug, …) must be an editable form at the level of both field names and data.

The form must generate an incident ticket in Linear that will make it possible to escalate it upon receipt for handling until its resolution.

What should I do to implement such a workflow and have the necessary interfaces?

Thank you in advance.

11

Have a great weekend. I’m getting back to you regarding my description above. Thank you in advance.