Live workflow not receiving second webhook

Questions
1

Having the following issue:

I’m building a workflow with Retell AI and GHL. Retell sounds out one webhook when a call starts. When the caller asks to book an appointment, the workflow pulls calendar data from GHL, and provides open time slots to Retell AI.

Retell sends out one webhook when the call begins, and a second one when it needs to check the calendar in GHL.

In test mode, everything works flawlessly. Yet, when I change the webhook URL to the production URL (in Retell AI) , and set the workflow live, it doesn’t receive the second (calendar check) webhook. It only receives the first webhook (when the call begins).

Since it receives the first webhook (call initiates) without any issues, there’s certainly no mismatch between the URLs. But it seems to stop listening after the first webhook is fired.

To add, every webhook run is completed successfully with a “respond to webhook” step.

2

Can you provide the workflow here? Could you show some errors/outputs and screenshots?

I have not looked, but are you sure that Retell does not have a webhook subscription limit (some services limit to 1-2 etc)?

3

I’m assuming that if Retell had a subscription limit, I’d run into that same issue when testing the workflow, but that’s not the case.

4

Can you provide the other context of the questions I asked please?