My new n8n cloud service is currently offline

Describe the problem/error/question

I have just acquired my n8n account and i can’t open the workflows menu. I have also searched in the forums in order to find what i had to do and sending this type of message was the only thing i could manage. So, can you please get my servers online? I don’t know what else to do

What is the error message (if any)? my new workspace is currently offline

Please share your workflow

I don’t have a workflow yet

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version: 1.6.1
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):n8n cloud
  • Operating system:Windows Google Chrome

Hi @Leonardo_Graciano, welcome to the community!

I am so sorry for this. It seems we’re currently having problems with provisioning new resources in our data centre. Our cloud engineering team is currently investigating the situation and we will provide an update as soon as we know more.


Hi @antonio_monteiro, my colleague Niklas should have gotten back to you via email yesterday after the issues were resolved, but wanted to update the forum thread as well for visibility: The faulty component in the Azure data centre is now working again and new resources are being provisioned as expected, meaning your n8n cloud instance should now be up and running.


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