Hi,
My cloud workspace youss94.app.n8n.cloud has been unreachable since this morning.
All JS assets load except the Vue runtime bundle, which throws:
Uncaught SyntaxError: Invalid or unexpected token
Additionally, your auth system (api.auth.support.site) returns:
500 Internal Server Error – cloudflare
This prevents me from logging into the support portal and from accessing my instance.
Could you help me understand what is going on ?
Thanks
Hi
There’s been a Cloudflare outage this morning which may have affected your access
I checked and can see your instance is running and accessible via the URL
Hi,
Thanks for your answer, but the issue is not resolved.
My instance is reachable (HTTP 200), but the frontend bundle is corrupted.
Here is the proof directly from the Response tab in DevTools:
The file vue.runtime.esm-bundler-*.js stops abruptly at:
lastIndexOf(...args) {
return searchProxy(this, "lastIndexOf
The line is cut mid-string and the rest of the file is missing.
This is a truncated CDN response, not a browser issue.
Because the bundle is incomplete, the browser throws:
Uncaught SyntaxError: Invalid or unexpected token
The UI cannot load at all.
Please purge the CDN cache and redeploy the frontend assets for:
This is clearly a server-side / CDN issue.
Thanks.
Hi
I’m checked again but I’m not seeing an issue with your instance - can you try on a private tab or different browser and attach screen shots or a video showing the problem it is causing you?
Many thanks
Jon
when i try to access my instance the page is black and when i inspect it tell me that there is a problem with this portion of code
i think maybe the problem is with one of my workflow may be running and cause this bug could you verify and put it off ?or maybe its something else because my instance backend is running, but the frontend is broken due to corrupted cached asset.
Ah and also i tried with many browser and same result
I’ll need to access your instance to verify
Which workflow do you need shutting off? Or would you like me to disable all for now?
yes disable all of them i think i have just only one on i just receive a mail from n8n telling me that the access to my instance have been granted to you anyway you have my permission
Thank you
Yes the instance is accessible my side and the UI loads. There was one active workflow which is now disabled.
Try and access again now
thank you but no still nothing but black screen on my side i have also tried with many devices and still nothing
i even called my friend to try to open it from another place and he didnt even get a chance to write the password the page is not loading
one edge the dashboard doesnt load and on chrome i can access to the panel admin but nothin more than that
I’ve redployed the instance - give it a few moments to come back online
Clear your cache and try again. If you continue to have issues I would suggest entering a support request at [email protected] so that we can investigate fully.
Still nothing this is really weird
this is what the IA of [email protected] is telling me
Do you have this kind of access and resolve the situation on your side?
I can see you have created 3 support threads. I’ll pick them up, close 2 duplicate and maintain comms in 1 thread.
same problem here (503)