N8n workflow whatsapp trigger node doesn't get triggered active after certain idle time

Questions
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1

I am using whatsapp trigger node. I have an issue in that. I set the workflow to active but after sometimes of idle, the whatsapp trigger nodel doesn’t gets triggered when I send the message to that whatsapp number. Later If I deactivate and then active it manually, it starts triggers for every message.

What is the issue here? why it doesn’t trigger after certain idle times? How to solve this issue?

2

Hello @Soorya,
I’ve made some questions to understand better the point:

  • n8n version? Cloud or self-hosted?
  • how about you meta config?

I copy here an old ticket is referring to Whatsapp trigger issue maybe it helps: WhatsApp Trigger failing on Self-Hosted n8n. Where to set Meta Verify Token?

3

Hello @Gallo_AIA

n8n config:
- Version 1.92.2
- Self-hosted

Actually there is no issue in the meta side. When I meet the above issue, once the workflow is deactivated and activated again, the whatsapp trigger is get triggered. But after some idle times it doesn’t get triggered.

4

I think it is a bug of the node but we can try two ways:

  • simply re-create a new workflow to see if the issue persists
  • if the workflow becomes unresponsive after a period of inactivity, consider implementing a monitoring mechanism. Use a separate scheduled workflow to periodically send a test message or ping the webhook to keep it active.
5

Thank you for the response.

But this issue occurs occasionally.

6

Hello @Soorya,
I see but ir occours so I’ve tried to get some possible test to make together to fix the problem.

Would you try to recreate the workflow or to implement a kind of monitor flow?

7

Yeah @Gallo_AIA

Actually this is a bug. I guess the bug was fixed. Now its working fine and I think it shouldn’t be repeated again coz when it is in production, it will make a major issue in the product.

And thank you for your response @Gallo_AIA. Had a good conversation!

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