Hi everyone,
I have a serious problem with my old n8n Cloud trial workspace and I hope someone from the community or the n8n team can advise me what to do.
My n8n Cloud trial has expired, and now I can’t access my workflows anymore.
The workspace was created on a temporary email address that I no longer have access to.
Because of this, I cannot use the “magic link” login flow to get into the Admin Panel and use the Export feature.
These workflows are very important for my current projects and I can’t easily rebuild them from scratch.
I already contacted n8n support and explained that I don’t have access to the original email inbox, but I haven’t received a solution yet.
What I would like to know is:
Is there any way to verify ownership of the workspace without access to the original email (for example, via old exported workflows, workspace URL, billing data, etc.)?
Can someone from the n8n team manually export the workflows from this expired trial workspace and send them to my new email?
Has anyone in the community faced a similar situation and found a workaround?
Here are the details I can provide:
Old workspace URL: https://dimamek728.app.n8n.cloud (example – I can confirm the exact URL if needed)
Old email (no access anymore): [email protected] (example)
Current email to contact me: [your current email]
I can share older exported versions of some of these workflows to prove that I am the owner.
I really appreciate any help, suggestions, or confirmation if this is technically possible at all.
Thank you in advance!
Best regards,
As
Hi @forayache Welcome to the community!
Only n8n staff can help here and i think you should reply to your existing ticket or email [email protected] with your workspace URL and proof that you had owned that instance if your trial ended less than 90 days ago they can usually export workflows from backups but after that window trial data is permanently deleted and can’t be recovered.
Hi @forayache
Given the above, the only realistic options (and they all go through support) are:
-
Confirm timing: Check when your trial actually ended. If you’re within ~90 days, explicitly mention this in your support ticket and that you need a backup/export of workflows from
https://dimamek728.app.n8n.cloud. -
Provide all identifiers: In your support conversation, share:
-
Exact workspace URL
-
Old email address
-
Any old exported workflow JSONs you have (as evidence)
-
Any billing or other proof if you ever upgraded that workspace
-
-
Ask explicitly for a backup restore or export: Since you can’t use the magic link, ask if they can either:
-
Temporarily change the login email for that workspace so you can access the Admin Dashboard, or
-
Export the workflows from the latest backup and send you the JSON.
-
Whether they can do this will depend entirely on whether your data is still within their backup retention and on their internal security/verification policies.
Unfortunately, if support confirms that your trial ended more than 90 days ago and backups are gone, there is no technical way to recover those workflows anymore and you’d need to rebuild them.
Yeah the others have already covered the main points, this really is just a support ticket situation since there’s no self-service way around the magic link login. One thing I’d add is make sure you’re still within that 90-day window after trial expiration because that’s when they can still pull from backups, after that the data gets permanently deleted. If you have any old exported workflow JSONs lying around definitely attach those to your ticket since that’s probably your best bet for proving ownership without email access. Keep following up with [email protected] if you don’t hear back, sometimes tickets take a few days.
Charles from n8n Support has already replied to my ticket.
He said that my request does not pass their checks for proof of ownership, and because the account had no active subscription, they are not able to help me without being able to verify that I own the original email address.
When I contacted support, I attached all the exported workflow JSON files I still had from that workspace to help prove ownership, but it still wasn’t enough for them to proceed under their security and privacy policies.
@forayache I guess there we have the official answer from the n8n and he is right! You did not had an active plan, and i guess the things you have provided as a proof is not enough for n8n security standards and account ownership verification, let’s move on by choosing a self hosted instance at either coolify or by continuing with a new plan on n8n cloud!