I’m working on a setup for auto-responding to comments, e.g., on YouTube. It doesn’t matter what platform—Instagram, LinkedIn, etc.—the goal is the same: connect incoming questions to a Custom GPT model and a knowledge base.
Here’s the challenge: how do I ensure the system differentiates clearly between “found an answer” and “didn’t find an answer”? If no answer exists, I’d like it to trigger an event (e.g., an email notification with a link to the unanswered question) so it can be manually addressed or added to a ticket system.
So it’s not important what kind of platform… what I care about is how to handle the strict if/else logic the best. That it does not hallucinate and answer stuff from its own knowledge. I mean we can set this via the system prompt sure but is there a better way to do this? Similar to how platforms like Voiceflow do it with their chatbot builder?
- n8n version: 1.69.2
- Database (default: SQLite): QLite
- n8n EXECUTIONS_PROCESS setting (default: own, main): own, main
- Running n8n via (Docker, npm, n8n cloud, desktop app): self-hosted in google cloud
- Operating system: Windows10