Hi,
Just signed up for n8n Cloud and my workspace has never come online. Here’s the situation:
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Admin panel shows Offline / [email protected]
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“Restart workspace” button does nothing — stays offline after multiple attempts
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The “Go to your workspace” link from the welcome email returns “No workspace here”
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No workspace ID visible anywhere in the admin panel
Opened a support ticket but was told 3 days SLA — this is completely blocking me from starting. Has anyone seen this resolved faster, or is there a way to force reprovision?
Thanks
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Hey @Artem_Shelkov welcome to the N8n community.
Can you provide a screenshot of this error?
Hi @Artem_Shelkov Welcome!
I would say writing a support requesting mail would be a good choice, as the INSTANCE itself is offline so as you cannot do much on your end technically so consider writing a support mail and they will get back to you as soon as possible with a human support. (Although if it is being consistent it should automatically get fixed but in case as it does not have so consider reaching out)
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Hi @Anshul_Namdev thanks for your advice. I wrote a ticket but since it says they usually return in around three days, I was hoping there’s an alternative faster solution someone from the community can share.
then I’ll just wait 
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hey @JohnHalex
here you go
pretty much the same I described, hope that would help. pls lemme know if any additional screenshot might help you understand the case better. Thanks for your help
Welcome to the n8n community @Artem_Shelkov
Since your environment is still new, I’d suggest deleting the account and creating a new one, or signing up again with a different email if possible.
This is frustrating but the support team route is correct for provisioning issues. While they work on it, check: (1) Try clearing browser cache and cookies, then reload the admin panel — sometimes stale session state breaks the workspace link. (2) Check if you can access any workspace-related endpoints via the API (e.g., GET /api/v1/workflows) to confirm whether the instance actually provisioned but just isn’t visible in the UI. (3) Share your workspace ID from the admin URL if possible — the support team will move faster with concrete IDs. Hang in there!
