Salesforce CaseUpdated trigger not always firing

Questions
1

Describe the problem/error/question

Hello! I have a flow starting with a Salesforce CaseUpdated node. While there are multiple updates on cases (status updates, ownership updates) the node is not always firing. It only fires sometimes and my poll time is every minute. Any idea why this is happening?

Please share your workflow

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Information on your n8n setup

  • n8n version: Version 2.13.3
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app): Cloud
  • Operating system:
3

Thank you Benjamin for your quick reply, really appreciate it! Okay, that makes sense!
The flow checks the status, but later on. Could you maybe help me on how to filter more specifically? Basically, I want the flow to run when the status changes to “Response Received”.

4

So this is actually a known bug with the Salesforce trigger — once a case ID fires the workflow, it gets stored in dedup data and wont fire again for the same record. Check if its always the same cases getting missed: Salesforce Trigger fires only once for repeated Account updates · Issue #21028 · n8n-io/n8n · GitHub

6

Thank you both for your responses! Hope the bug gets fixed soon.

It’s strange behavior, as it fires in the first update, then it will miss a few and then it will fire again for some cases.
I have a filter, but since the trigger doesn’t fire in every update, it’s not really useful.
Appreciate your time both!

8

Yes, it finally makes sense now, I thought I was going crazy :sweat_smile:
Thank you Benjamin!