I’m exploring opportunities to use n8n to automate processes in the hotel industry. I have a background in hospitality and I’m deeply impressed by what n8n can do.
I’m trying to find existing workflows or build new ones specifically for hotel operations, but I’m having trouble finding a direct “hotel” template. I believe hotel operations can be broken down into categories like Support, Marketing, and Sales.
I’d be incredibly grateful if the community could share some ideas, examples, or even existing workflows for the following use cases:
Guest Experience & Support:
Pre-Arrival: Sending a welcome email 1-2 days before check-in with details about their stay.
Post-Stay: Automatically sending a “Thank You” email after check-out with a link to leave a review on Google/TripAdvisor.
Guest Requests: Creating a simple system to handle guest requests coming from WhatsApp or email and notifying the front desk.
Sales & Marketing:
Syncing new booking details from a booking engine/channel manager (via webhook or API) to a Google Sheet for daily reporting.
Adding guest emails to a marketing list (e.g., Mailchimp) for newsletters.
Operations:
Generating a daily “Arrivals & Departures” list and sending it to the housekeeping and front desk teams via email or Telegram.
Has anyone here built something similar or have any pointers on which nodes or workflows would be best to start with for these tasks?
Thanks for all the suggestions! I’ve actually started building some of these workflows and wanted to share my progress.
I’ve got the pre-arrival welcome email automation working great - it runs every 6 hours and checks for guests arriving in 1-2 days. The email template includes all the key info like WiFi details, breakfast hours, and contact information.
Also built out the post-stay review request system that triggers 24-48 hours after checkout. It automatically sends thank you emails with Google Reviews and TripAdvisor links, plus a return guest discount code.
The daily operations report is probably my favorite - it generates a clean summary of arrivals/departures and sends it to housekeeping and front desk staff each morning. Really helps with coordination.
Similarly instead sending to Email, we can simply send to the whatsapp or telegram of staff
I have shared the workflow with community , I hope this helps.
Thank you so much for your incredibly detailed suggestions and workflow ideas! This is exactly what I needed and it gives me a very clear path forward.
My apologies for the delayed response.
Your advice on the pre-arrival email, the post-stay email with a TripAdvisor link, and the daily operational report for the staff is brilliant. I will start working on implementing these automations based on your recommendations.