Find a approach that involves minimum number of nodes to get the work done, in general there is no right or wrong approach, I believe you need to be creative even working with these ever evolving tools and options
Not everything needs AI thrown at it. Break down each step of the problems you are trying to solve and then flow it out step by step.
Many times you’ll realize that AI was not required AND is usually much faster and more cost effective (As you’re not paying AI fees).
The point is, use AI when AI is needed not just because it’s the cool thing now and all hype. Also MCP doesn’t mean that AI will figure everything out. MCP is just another way of doing things, you still need to understand the problem you are trying to solve.
If it is as straight forward as you list here a couple of normal workflows will do the trick.
Maybe AI can add some extra stuff in there later on things like determining the category of the ticket, but the main thing should not need AI. And if you don’t need it, just don’t use it.
Of course AI can be exciting and cool, but it is overused by a lot of people at the moment.