I set up a trigger in Zendesk to run this workflow every time a Zendesk ticket is updated. When a Zendesk ticket is created, the agent update a ticket with a private or public comment, then the workflow will run to create a Jira ticket. However, the 1st comment added in Zendesk ticket is not added to the newly created Jira ticket. Is there a way to create a Jira ticket and add the corresponding comment at the same time ?
It looks like your topic is missing some important information. Could you provide the following if applicable.
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hi @Tien_Nguyen
What does your Zendesk trigger look like? Can you share it please?
However, the 1st comment added in Zendesk ticket is not added to the newly created Jira ticke
Is this happening for all 1st comments (by human, automations, etc.) or subsequent comments are not updating issues as well?
hi @gualter You can refer Zendesk trigger in the attached image
- Condition:
Action:
The first comment did not sync, but the second comment synced to the Jira ticket as expected. My hypothesis is that the Jira ticket had not been created at the time of the first comment, which is why it could not sync.
