Trigger node for Intercom

Feature Requests Nodes
1

It would help if there was a node for:

Intercom

My use case:

We use Intercom Tickets that are linked to conversations. I want to automate the following lifecycle:

  1. When an Intercom ticket state changes to “Waiting on customer”, automatically:

    • Add a specific tag (e.g. ticket_waiting_on_customer) to the linked conversation.

  2. When a customer sends a new message on that conversation:

    • If the conversation has the ticket_waiting_on_customer tag:

      • Automatically update the linked ticket state back to “In progress”.

      • Optionally remove the tag from the conversation.

This is doable today using:

  • An Intercom webhook for ticket events

  • An Intercom webhook for conversation replies

  • Generic Webhook and HTTP Request nodes in n8n

But it’s fragile and not friendly to non-technical users. You need to:

  • Manually register and maintain Intercom webhooks

  • Handle authentication to the Intercom API

  • Parse payloads and map IDs between tickets and conversations

  • Manually construct API URLs and payloads for every small change

A dedicated Intercom node would:

  • Expose ticket and conversation triggers directly in n8n

  • Provide pre-built operations such as “Update ticket state”, “Tag conversation”, “Find ticket by conversation ID”, etc.

  • Make these flows understandable and maintainable for non-developers who manage support operations.

Beyond this specific use case, the same node could support routing, SLA escalations, re-open logic, follow-up reminders, reporting, and other Intercom-based workflows.

Any resources to support this?

Are you willing to work on this?

I can:

  • Provide detailed requirements and example payloads from a live Intercom workspace

  • Help test the node against real-world support workflows

  • Give feedback on UX and edge cases (e.g. multiple tickets per conversation, state transitions, tagging strategies)