I’ve been trying to upgrade to the Enterprise plan for over 3 months. I’ve submitted multiple requests through the contact form and haven’t received a single response. This delay is actively blocking our team from scaling workflows tied to critical business infrastructure.
Can someone from the Enterprise sales or support team please respond ASAP?
What is the error message (if any)?
No error message — just complete silence from the sales/support side after repeated outreach.
@Jay_Rich Whats the budget you have? They have massive org who pay alot of money for enterprise and sme or small businesses may not class like this. Personally I would reach out to the CEO espeically if your ready to go and have funds ready. But given the influx of customer espeically large enterprises 100+ employees. If no reply from sales, let the CEO know maybe there a reason, hope this helps.
Don’t think everyone should be bugging Jan if they dont get a reply fast enough🤔
Not saying waiting 3 months is ok. But for example posting a message to the n8n linkedin or whatever would already be better than bugging 1 already busy guy.
Business is money, and if I were ceo I’d hate to see money like this potentially being lost. Especially with other shareholders and investors, frankly, reminds me of a situation where once a company who had all intentions on paying but their AE and Finance didn’t reach the right people long story short their cloud instance was terminated and deleted, luckily we had backups but thats beside the point. Its was a small admin error which caused significant issues with a production in-use system, my point is, sometimes board level have no idea that lots of money is being missed just because sales arn’t replied or because the demand is too great. At least by reaching out, its makes a CEO aware and he would likely just filter it down to an c level or manager so it’s properly handled. CEO arn’t as busy as many think, they are just diverted by higher-level tasks. If they think it’s not important, they just won’t reply, if they do great the best chance to get an answer after waiting a long time already and much higher chance to get processed with what you want. I wouldn’t call it bugging, it’s an important factor to a business and sure as hell I’d like to know if I was the CEO. I have customer wanting to pay but we arn’t taking them strange philosophy. Let him know is my advice, worse happens he doesn’t reply best he gives you contact details for someone who can actually help, not just lost in email/crm somewhere to be forgotten about.