Unable to activate my n8n license with my license key into settings

Questions
1

Describe the problem/error/question I’m unable to activate my n8n license with the license key I received the email I received from n8n. I got a message saying: Activation failed; the license key has already been used.

What is the error message (if any)? Activation failed

Activation key has already been used on this instance
Activation key has already been used on this instance

Please share your workflow

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Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
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It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

@bartv FYI

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Hi @jftrin

Thanks for posting here and welcome to the community! :raised_hands:

You could try to clear any license attached with the n8n license:clear command before applying the license key.

If that didn’t work - please reach out to our support team directly at [email protected]

2 Likes
5

Hi ria,

Thank you for your help with this.
As per your instructions, I looked into my n8n account to clear the license but could not find anything in the sidebar menu that would lead me to it. I ended up sending the support team a message for their help.
Thanks again for your kind assistance.
JF Trin

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