Unable to get to n8n cloud admin panel—magic link loop

I have been unable to get to the admin panel of several client accounts lately, ever since the “magic link” login was implemented.

Video of the issue: Loom | Free Screen & Video Recording Software | Loom

When I click admin panel, it takes me to a sign in page which signs me right back in. If I click manage cloud account and billing, it sends me a magic link to the owner email which also doesn’t work (takes me back to log in page).

Running n8n cloud.

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:

Hey @Giovanni_Segar,

Do you get the same issue if you use the private browsing option in your browser?

Yes, already tried that. I’m not sure why it requires a magic link for the admin panel if I’m already logged in with username/pass

Hey @Giovanni_Segar,

It shouldn’t, sometimes a stray cookie can cause an issue but it could also be the older version of n8n that is being used.

Drop an email in to our support address and I will get a ticket created for the cloud team to take a look but I suspect they may need to upgrade it.

1 Like

Good news @Giovanni_Segar we pushed out a fix earlier today which should resolve this for most cases.

@Jon Great! I’m guessing it requires an update? At the moment I can’t access the admin panel to update :grimacing:

Hey @Giovanni_Segar,

It shouldn’t require an update as the change was in the admin panel itself. The same fix has worked for others that had the same issue.

Yup, it worked for me now! Would prefer not to have to do a magic link thing when already logged in, but this is ok too.

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