Unable to Upgrade Plan – Payment Fails Before Payment Method Selection

Questions
1

Hello n8n team,

We are facing a critical payment issue that is blocking all our business processes.

At first, we were able to access the payment form and tried to pay with several cards, but the payments failed. After a few attempts, the payment form stopped appearing completely — now, when we try to upgrade our plan, we get an error immediately, without any option to enter card or payment details.

We have already tried:

  • Clearing cookies and cache
  • Using different browsers and devices
  • Connecting via VPN
  • Contacting support by email

Our cards work on other platforms without any issues. This problem seems to be specific to n8n.io.

What should we do in this situation? Is it possible that our account or IP has been temporarily blocked after several failed attempts? How can we restore access or temporarily extend our plan while the payment issue is being resolved?

We urgently need to restore access, as our workflows are business-critical.

Thank you in advance for your urgent help!

2

Welcome to the community @pereplan-one.

Tip for sharing information

Pasting your n8n workflow

Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.

```
<your workflow>
```

That implies to any JSON output you would like to share with us.

Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!

If I’m not mistaken you appear to be located in Russia. If that is so, the payment issues would be related to that as per the following