Whatsapp trigger and whatsapp webhook not working

Questions
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1

I’m trying to create a WhatsApp chatbot on n8n cloud, but for the past two days, neither the webhook nor the WhatsApp trigger has been able to capture the messages I sent to the test number. I tried different numbers and different accounts. I verified the callback URL and verification token in the meta panel and enabled message subscription. On n8n, I set the webhook’s HTTP method to POST, then selected the “Respond Immediately” option and clicked the “Listen for Test Event” button. I sent a message to the test number, but it didn’t detect it.

Information on your n8n setup

  • n8n version: 1.120 .3
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app): n8n cloud
  • Operating system: n8n cloud
2

We might need some more details to debug this further. Could you copy/paste your workflow code into a reply (just make sure that you paste the entire workflow in the placeholder when you insert the </> section).

I actually followed Nate Herk’s guide on setting up WhatsApp integration and I didn’t even do any configuration with regards to the callback URL.

The main things for the WhastApp Trigger was:

  1. I sent myself a test message first from n8n. Just to make sure that n8n→ WhatsApp worked and I had the right phone number.
  2. The WhatsApp Trigger is a different credentail to sending.
  3. Facebook App ID maps to n8n Client ID
  4. Facebook App Secret maps to n8n Client Secret.

This is a working example workflow:

3

I was struggling alot with the whtsapp node, thats why i moved to twilio, more Friendly to use for beginners like me.

1 Like
5

HI.

I have the same Problem.
i also followed Nate Herk´s Guide
But got no Trigger when i send a test Message to the Testnumber
Both Whatsapp Trigger Credentials are green (receive Mesage and send Messages)
I got no Idea where begin to Check what´s wrong :frowning:

6

I’m having the exact same problem. chatgpt keeps mentioning webhooks but all the tutorials didnt need them for the test number.

7

it´s working now :slight_smile:

you must set up and verify you own business number. and then, after the verification gone, it works.

it´s not working with Whatsapp Business Testaccount (at least not for me)

important: first send a whatsapp message (for exmaple from your Private Whatsapp) to the PhoneNumber you want to use. Only then will the number from Meta be activated for messages.

8

Yes, the problem still persist, even I have checked several times. After reviewing all the chats from other community members, I believe it will only work with completely Meta suite verified profile. I am hoping that it will work after that; however, in built n8n AI chat model is saying that we need to active the workflow before starting event listening for the trigger. Let’s see what result will come after full verification.