Hello,
My workspace pro cloud has been offline.
I’ve contacted support but the IA’s tips does not work.
This is becoming critical for my customers.
Please, help me
Hey @Vailton_Renato welcome to the community.
I understand this is a critical situation for you and your customers.
When you contacted support did you chat with a human support?
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Hi, thank you for your response!
Only the chatbot responded to me; we’re still offline with customers calling me… This is the first time this has happened, and I don’t know what to do.
This is what you should do @Vailton_Renato Send an email to [email protected] and then you will receive an automated email from an agent. Reply back to it stating that you need to talk to a human and then tell the human the issues you are facing.
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Hi,
That’s exactly what I did, but unfortunately, there’s been no response yet. I’ve already tried the procedures described here in other threads, but my system has been offline for a few hours.
This should be a glitch.
@jamiemadden_n8n can you help with this?
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Thank you all!
Kindly mark as the solution @Vailton_Renato
You are welcome, and feel free to ping me anytime you have questions so we can solve them together.
All the best 