Activation Key Expired

Questions
1

Hello,

I was using version 1.122.4 bought business plan for 1 year and activated my n8n self hosted instance(installed via npm)

Then i upgraded to 2.6.4 and used same activation key and it worked.

Now after recent security Advisory I have upgraded it to 2.9.3 and used same activation key but got Error

Activation Key Expired.

How do i fix this ?

1 Like
2

Hi @Aqeel This is unusual, i would recommend clearing your license using n8n license:clear this command and then try reactivating your instance after restarting it from Settings > Usage and Plan. If the issue persist as this is enterprise level issue, consider raising a support ticket here [email protected] (Also you can try downgrading to stable version or upgrading to the latest one , this is worth trying)

3

hello, i have already ran this command & tried to activate it again but got same error again.

Alos opened a case with [email protected] got AI response to clear license which didn’t helped so I have responded with talk to human and waiting !

1 Like
4

@Aqeel Sorry to hear that, someone from n8n team would reach out in this! Also i would say you should try doing a fresh install of either previous stable or latest stable and then try that, as this is unusual so consider doing that, also team will get back to you, also you can try [email protected]

5

thanks, i have written another mail to [email protected] and got same response from email assistant agent.

As of now, my team is unable to login, and this is affecting my production operations .

6

@Aqeel N8N team would get back to you! For now i am supposing you have done what i have proposed, so that is all you can do from your side.

7

@Anshul_Namdev can we configure DB to remove sso auth and allow user to login using password?

We are getting no response from n8n

8

@Aqeel For sso reset you can run n8n user-management:reset although i would not say you should do that with database.