Cannot Upgrade Trial Account to Pro - Payment not Accepted

Describe the problem/error/question: When trying to submit payment to upgrade to pro, I receive an error and payment isn’t accepted. I have tried mastercard, AMEX, and Discover Card.

What is the error message (if any)? We are unable to take payment at this time. Please try again, or use a different payment method.

Information on your n8n setup

  • n8n version: 1.72.1
  • Running n8n via n8n cloud

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:

Welcome to the community @rightwayflows !

Tip for sharing information

Pasting your n8n workflow


Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.

```
<your workflow>
```

That implies to any JSON output you would like to share with us.

Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!


As per ticket you raised with the n8n support team you need to contact Paddle by emailing [email protected]. They are the only one who can resolve this for you. There could be many reasons why the payment is rejected.

Hi @rightwayflows was your problem resolved? I am getting the same error

@ahmedsheeraz Yes I had to reach out to N8n’s payment processor Paddle ([email protected]). They reset something on their end and then i was able to submit payment for N8n pro. They never really told me why the issue was happening. It only took about 1-2 business days for them to resolve for me!

You will want to provide the below information in your request:

• The last 4 digits of any cards used:
• Date of the transaction:
• The expiration date of the card
• Any email addresses you have registered with:
• The description and/or an image of the charge on your statement:
• Your location (ex: USA, UK, France, India):
• The currency and amount of the charge:

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Thats good to know your problem got resolved finally. Let me contact them for the same with the details you mentioned.

Thanks again.

Anyone having same issue, try paying from mobile not desktop. I tried and it worked for me :slight_smile:

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Thanks for sharing that workaround! :raised_hands:

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