Cannot upgrade account

Questions
1

Hello all,

I have seen couple post about not being able to upgrade the plan like:

It seems it has not been fixed. Currently im waiting for solution from the Paddle team (If you are having the same issue, email [email protected] so they can solve the checkout problem)

While I wait for the support team of the POS provider to let me pay for the upgrade, the trial has expired and im unable to execute any workflow even as tests. Since we are having some presentations this week, and saw this has happened before:

What’s the process to re enable the account or extend the trial just while the checkout problem is solved?

If some one knows how to fix this issue would appreciate the advice. <

Regards,

2

Hi @Diego_Roel

Thanks for posting here and welcome to the community! :tada:

If you reach out to n8n support before the trial ends, we can extend it. However, if the trial has already expired, the instance needs to be re-activated through a valid subscription (coming from paddle).

For the time being you could sign up for another trial with a different email address and if you drop us a message we could copy your workflows to the new account.

Let me know when you’ve email in and I will have a look :+1:

1 Like
3

thank you very much. Really a lifesaver

Current account: bepresent
New: cobalto

Really appreciate it

5

Hi @Diego_Roel,
I meant that you send an email in order to protect your personal data :sweat_smile:
But I’ve got it down now and removed your emails from your post. We will be transferring your workflows as soon as possible. :bowing_woman:

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