Can't upgrade

Questions
1

Describe the problem/error/question

My trial period has come to an end. I want to upgrade, but I get this spinning disc below 'Start’er and above ‘Select Plan.’ And I get this warning message, which I’m slightly concerned about: ‘Deletion in 1 day.’ due to the amount of work I’ve put into my current project. Thanks.
n8n version: n8n@2.13.4
Database (default: SQLite): supabase
n8n EXECUTIONS_PROCESS setting (default: own, main): no idea.
Running n8n via (Docker, npm, n8n cloud, desktop app): https://app.n8n.cloud/
Operating system: Windows 11 Pro

2
2308×112 4.24 KB

1
1990×1082 64.5 KB

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

Hi @kdlangford76 Welcome!
This is serious as the deletion period is almost a day ahead, for now please consider contacting the support team:

And in the mean time please download all of your workflows via:
Admin Dashboard → Manage → Export → Download Workflows
So that even if you lost your instance you still have a backup of your flows.

3

Hi thanks for the reply. I can’t see how to contact the support team? Thanks again.

4

@kdlangford76 my article clearly states that, you have to contact them by drafting an email and then mail that to those support channels which you find suitable for your case.