Hello,
We have self hosted n8n with business plan. It is on 1.nnn version and we have to migrate it to 2.nnn version for that I have to migrate SQLite DB to PostgreSQL DB for that import and export entities feature is not working, therefore we are wondering if our business plan have customer support and anyone from n8n can help us in this migration. Thanks
Hi, @Aqeel !
The Business plan includes customer support, but official support is provided only for Docker-based self-hosted setups.
Support requests must be opened via the n8n Support Portal (available in the customer account area). From there, the n8n team can assist with topics such as version upgrades and database migrations.
Thank you.
I recommend posting an email to the [email protected] as you have a business plan they might be able to assist you better, hope this helps!
Yes! At what level can I get human customer support? I just signed up for a Starter level and n8n shows potential, but has a high barrier to entry and seems pretty buggy. AI responding to email and a community support forum isn’t doing it. It will be impossible for me to justify expanded use of this tool if I can’t get help to move past simple barriers. I want it to work, but the onboarding for this tool is very poor.
hi @petermc129 !
The workaround is to avoid import/export entirely and instead deploy a fresh n8n 2.x instance pointing to PostgreSQL, migrate the SQLite data into Postgres, and let n8n run its built-in migrations on startup.
Business plan includes forum support.
Not dedicated support from the n8n team.
I recommend hiring an n8n expert partner for support.
Is there a plan that offers direct support from n8n?
The Enterprise plan. But keep in mind that things like how to set it up may not be included as that is more consulting than support.
Thanks. Just booked an appointment with Sales. Maybe I will be able to speak to a human.