Sorry, but I really do not like the sounds of that. I literally do not have to. n8n gets offered totally for free and all support we and I personally give is because we want to and we care about the community and our users very much. I also think we offer a very fast and good support. It is for example currently 9:10 p.m. Friday as I write this, I could also spend this time right now with my wife and children instead but instead, I am sitting here and answer your question. Anyway, us doing that is not because we HAVE TO it is because we WANT TO! We would only have to if we would get paid and there would be some kind of contract in place, which is not the case here.
Now why we can not look into your problem:
We can simply not invest hours in every edge case and support all possible combinations of operating systems, proxies, setups and whatever else. It is not like we have a team of 100 developers and support people sitting around. Our team is incredibly small. If we would do that, we would not get anything else done anymore. We have to prioritize and if I have to choose right now between investing 5h+ of developer time in debugging one edge case that literally one person has right now or add an integration to a service which many people are waiting for, it is honestly not a hard decision. We are a very small startup and we have to prioritize and say “no” a lot if we want to be sure to still be around tomorrow. I hope you understand that. We do not do that because we are lazy and we do not want to help, it is simply because we do not have the resources. Even if you look at the amount of issues we are not able to resolve (“will not fix” like this one) to the ones we do, and then compare that with some huge tech companies like Google, we are still doing pretty well.
And now to your problem:
Both of the error messages are thrown in a module n8n uses under the hood. The “imap-simple” and the “imap” one. We did not write any of those ourselves. We only use them in our code.
So there are multiple possibilities what the reason for that errors are:
- We use the modules wrong or messed something else up
- One of the modules has a bug
- The service you connect to does something strange
- Your setup is causing the problem
- ??? Probably even more things
I have no idea which one it is. In this case, it would sadly really be on you as part of the community and the person having that problem to:
- Fix it yourself
- Pay someone to fix it for you, if you can not do it yourself
- Use our server setup guide and see if it also happens there and then report back
- In the very worst case use another project which does not have that problem
I hope that all makes sense!