The idea is:
Add a new “Ticket Created” trigger for the Freshdesk integration in n8n.
My use case:
When a new ticket is created in Freshdesk, I need to automatically update a specific field in that ticket. This isn’t currently possible using Freshdesk Automations alone.
I think it would be beneficial to add this because:
Right now, the only way to achieve this is by creating a Webhook in Freshdesk that calls n8n every time a ticket is created. If n8n had a native trigger for new ticket creation, this setup could be handled entirely within n8n — eliminating the need for a separate Automation in Freshdesk and simplifying the overall workflow.