We’re a D2C wellness brand in India selling a digital product with a one-time payment. We get 50–100 customer queries a day on WhatsApp and email, and want an AI agent to handle most of them.
What we want built
- An AI agent on WhatsApp Business that answers common questions (product, access, payments, refunds) in Hindi and English, using our FAQ and policy docs
- Order and payment lookup via Razorpay so the agent can confirm purchase status
- Refund requests logged to Google Sheets and routed to our team for approval
- Complex or unhappy conversations escalated to a human in Slack, with the full chat history
- The same agent handles incoming support emails (Gmail), with drafted replies for review
- A weekly report: query volume, top topics, resolution rate, escalations
We’re open to a phased rollout, starting with steps 1–4.
What we’re looking for
- Proven n8n experience with AI agents and RAG/knowledge-base setups
- Experience with WhatsApp Business Cloud API
- Clear documentation and handover
To apply, please share:
- 1–2 relevant n8n projects or portfolio links
- Your pricing model (hourly or fixed) and estimated cost for phase 1 and the full build
- Estimated timeline
- Monthly maintenance options
- Expected running costs (AI/API usage, WhatsApp messaging, n8n Cloud vs self-hosted)
Reply here or DM me.
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