Password reset button keeps proccesing, sends nothing

[artildo]

Describe the problem/error/question

I set up SMTP for the new instance exactly copying .env and docker-compose.yml parts from previous install (that worked fine)

So after I use the correct email, I get this button loader. No password email received

If I use a wrong email, I get a normal notification:

My SMPT parts are:

.env:

SMTP_HOST=smtp.beget.com
SMTP_USER=<my_SMTP_user_email>
SMTP_PASS=<my_password>
SMTP_SENDER=<my_SMTP_user_email>

docker-compose.yml, environment::

  - N8N_EMAIL_MODE=smtp
  - N8N_SMTP_PORT=465
  - N8N_SMTP_HOST=${SMTP_HOST}
  - N8N_SMTP_USER=${SMTP_USER}
  - N8N_SMTP_PASS=${SMTP_PASS}
  - N8N_SMTP_SENDER=${SMTP_SENDER}

Information on your n8n setup

• n8n version: 1.85.4
• Database (default: SQLite): default
• n8n EXECUTIONS_PROCESS setting (default: own, main): default
• Running n8n via (Docker, npm, n8n cloud, desktop app): docker compose
• Operating system: Ubuntu 24

[BramKn]

What do the logs of the server say?
Seems like it is not allowed to send an email and it keeps trying or whatever. or the mail server lets it wait for ever.
The succesful message will not try to email anything as it just checks the accounts and then says its OK (if you have an account) So that does make sense.

[artildo]

Hi @BramKn

I tried both logging on the VPS and n8n logging. Didn’t catch this event.

What is strange is that I have another n8n instance with exactly the same SMTP settings. And with that instance it works, it sends the recovery email.

Maybe I have to add some more settings to those in .env and docker-compose.yml. I don’t know.