Pro plan upgraded, execution limit still enforced + no human response (production impact)

Feedback
1

I’m posting here because I’m currently blocked in production and haven’t received a response from human support after escalation.

Summary of the issue:

  • I upgraded my n8n Cloud workspace to Pro (Monthly)

  • The dashboard confirms the Pro plan is active

  • However, all workflows immediately fail with:

    “Execution limit reached. Consider upgrading your plan.”

  • This happens on first execution, not after sustained usage

Environment details:

  • Plan: Pro (Monthly)

  • n8n version: 1.113.3

  • Cloud workspace: Online

  • Workspace restart: :white_check_mark: done (multiple times)

  • Screenshots already provided to support

Support initially suggested a restart or waiting for limits to sync, but:

  • The workspace has already been refreshed

  • The issue has persisted for several days

  • The ticket was escalated to a human agent, but there has been no follow-up

  • My customers are actively affected

What I’m trying to understand / resolve:

  1. Has anyone else seen execution limits not updating after a Pro upgrade?

  2. Is there a known delay or backend sync issue that requires manual intervention?

  3. Is there a way to force-refresh quota provisioning on n8n Cloud?

I’m happy to share:

  • Workspace ID

  • Execution IDs

  • Billing timestamps

  • Any additional diagnostics needed

I’m a long-time user and rely on n8n for client-facing automations, so I’m hoping someone from the n8n team or the community can help unblock this.

Thanks in advance :folded_hands:
Gonzalo