Recover my startup licence key for another instance

Questions
1

Describe the problem/error/question

We are currently running a n8n Startup Plan hosted on SERVER1 and everything is doing well (hosted on AWS).

We are currently in the process of migrating everything on another server, the instance is already running on SERVER2.

But right now we are unable to apply our licence key to the new instance as well. I guess there is a kind of conflict between these two.

Its impossible to retrieve the Startup account on the new instance.
I’m not sure on what the key is connected to ? Email address of the main account ?

Should i get another licence key from the Sales team ?

What is the error message (if any)?

No error message, just impossible to add the key to the new server instance

Please share your workflow

No workflow

Information on your n8n setup

  • **n8n version:last
  • **Database (default: SQLite):postgres
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • **Running n8n via (Docker, npm, n8n cloud, desktop app):docker
  • Operating system:
1 Like
2

I’m not sure, but I know when u activate a license it calls the license server, so my guess it unless u keep same macid or hostname / machine id, it may not work.

I think sales may help with another license, or maybe have other ways to mirgate be interesting to see if anyone else know further :slight_smile:

3

Thank you for your reply. I’m desperately searching for a contact but nothing has worked so far :frowning: