Describe the problem/error/question
Our workspace has been completely down for 24 hours. It fails to restart and support has not answered in 18+ hours. We’re running n8n cloud v2.1.4. I’ve tried turning off community nodes, but to no avail. We run some critical systems for clients on this instance that I’ll need to rebuild from a new account or something if they don’t get it online or respond, so I wanted to check to see if there are any emergency methods of contacting n8n or other tricks to get a dead workspace to reboot without them.
What is the error message (if any)?
Please share your workflow
(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)
Share the output returned by the last node
Information on your n8n setup
- n8n version:
- Database (default: SQLite):
- n8n EXECUTIONS_PROCESS setting (default: own, main):
- Running n8n via (Docker, npm, n8n cloud, desktop app):
- Operating system: