Cannot upgrade plan

Questions
1

Hello, n8n!

I am trying to upgrade my plan (my trial will end by tomorrow), but I am getting the “cannot take payment at this time” message.
I browsed the forum and saw this post:

It gave me hope for a moment, but the “Cancel subscription” button is no longer available (I guess?). So it doesn’t help.

If it’s 100% sure that by the end of the trial I will be able to do it, then I guess that’s ok. But by wednesday I will run a presentation and I plan to show the n8n’s UI. Would be cool if no “trial” tags were on screen.

Is there any other potential fix that I can try while the waiting game plays itself?

Thank you.
Awesome product, by the way. I am currently a Make.com customer, and this is just way more powerful.

1 Like
2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Hi @octoalex,

I’m sorry you’re facing some issues!
You should be able to upgrade at any point during the trial.
Do you want to send me your account name and email via PM and I can take a look at what is holding this up?

2 Likes
4

Hello. Yes, I would like to do that.
It’s my first time in this forum, though. So I am not sure how to PM you.

I tried again today - and for my surprise, the trial actually “reset”. I did not lose anything - I mean the time. It is back to 7 days.
Still wasn’t able to subscribe. So your help will be appreciated! Thank you for the reply.

1 Like
5

if you click on the persons name you can select message
image

2 Likes
6

@octoalex

That was @Jon, our community engineer, who added 7 extra days to your trial this morning to buy you a little more time while we sort this out :grin:

3 Likes
7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.