Hi team,
We’ve built a WhatsApp-based AI chatbot for our business using n8n, and I’d like to clarify whether our setup requires a commercial license or is covered under the Sustainable Use License.
How it works:
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A customer sends a message on WhatsApp (trigger)
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n8n captures the message via WhatsApp workflow
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n8n connects to our custom AI agent (hosted separately)
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The AI agent generates a response
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n8n sends the response back to the customer via WhatsApp
Key points:
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The chatbot is used internally for our own business (sales and customer support)
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Customers interact only with WhatsApp — they never see or use n8n
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n8n serves purely as a backend integration layer between WhatsApp and our AI agent
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We’re not reselling n8n or letting customers build workflows
Question:
Given this setup, do we need a commercial license, or does this qualify as permitted internal business use under the Sustainable Use License?
Appreciate your clarification!