How to integrate Whaticket (SaaS) with n8n to receive WhatsApp messages?

[Yasmim_Cedro]

Hi everyone! I’m trying to integrate Whaticket (SaaS version) with n8n.

My goal is to trigger a webhook in n8n every time a new WhatsApp message arrives in Whaticket, so I can automate a response.

I’ve already created the webhook in n8n and pasted the Production URL into the Whaticket panel, but the flow doesn’t trigger.

Does anyone know how to properly configure this? Do I need to enable anything else on Whaticket?

I’m using a self-hosted n8n instance and the WhatsApp number is receiving messages normally.

Thanks in advance!

[Erick_Torres]

According to the documentation, Whaticket allows you to configure a specific endpoint (URL) for each connection, so you can receive notifications from the platform when relevant events occur, such as the arrival of WhatsApp messages.

In the Webhooks section of the configuration panel, you can define events for each connection. When a WhatsApp message arrives, the platform sends a payload with information such as:
messages
sender
chamadoid
ticketdata.status
other fields related to ticket, contact, and context

Webhook - Principal

Partial payload example:

{
"message": "wr43r34",
"sender": "5511989091838",
"ticketdata": {
"status": "pending",
...
}
}