I can't upgrade my account. trial has ended

Questions
1

Describe the problem/error/question

Hi, my trial has ended. I thought it would super easy to upgrade my account to paid. was I wrong huh ?! Admin panel doesnt work, literally it’s a dead button. no way of finding any option to upgrade and I’m stuck. please help. really bad user experience here

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

Try this:

  1. Request a Magic Link​: Go to n8n.cloud and enter the email address associated with your account to request a Magic Link​.
  2. Check your Email​: Look for the email from n8n (check your Spam folder if it doesn’t arrive in a few minutes).
  3. Access the Admin Panel​: Click the link in that email. This will bypass the “dead” buttons in your workspace and take you directly to the Admin Panel.
  4. Complete the Upgrade​: Once inside, you may see a message saying “no workspace is active.” This is normal. Look for the green upgrade button (usually in the top right or center of the screen) to set up your paid subscription.

If above does not work, please email the following addresses immediately:

  • Primary Support​: help@n8n.io or support@n8n.io
  • Billing Specific​: billing@n8n.io

In your email, include:

  • Your Workspace URL (e.g., your-name.app.n8n.cloud).
  • The email address linked to the account.
  • A clear statement that your trial has ended and the Admin Panel/Upgrade buttons are non-responsive​, preventing you from upgrading to a paid plan.
3

Thank you for the fast reply. I’ve used magic link. nothing happened. I already sent email do billing