Issue: Active user not appearing in Project member search (n8n Cloud)

Questions
1

Hi n8n Support Team,

I am experiencing an issue where an active user cannot be added to a specific project.

Problem Description: I am trying to add a team member to a project under “Project settings” > “Add users…”, but the user does not appear in the search results.

Details confirmed:

  1. The user is already invited and listed as an active member in Settings > Users.

  2. The user is not yet a member of the target project.

  3. I have tried searching by both their full name and full email address.

  4. I have tried refreshing the page and clearing the browser cache, but the issue persists.

  5. Other users appear in the search results, but this specific user does not.

I have attached screenshots of the “Settings > Users” list (showing the user is active) and the “Project settings” screen (showing the empty search result).

Could you please investigate why this specific user is not being indexed in the project member search?

Best regards,

2

@daisuke.araki tihs is a cloud side indexing glitch, try removing that user from Settings > Users and re-inviting them with the same email, once they accept again they should show up in the project search. if it still doesn’t index after re-invite, drop a note to help@n8n.io with the workspace id since only the team can clear the stale cache on their end

4

What is your n8n version, @daisuke.araki ?

Several n8n releases between v1.22 and v1.45 documented regressions where project user search failed for users created via API, imported via CSV, or authenticated through external identity providers. Check your current version (n8n --version or Settings > Instance info) and update to the latest stable release, as these cases are frequently patched.