Problems after switch from free trial zu starter plan

[CMOR]

Hi everyone,

Until recently, I had the free trial version and created a project there and invited other users.

Each of us created credentials and shared them with the project and users while I had the free trial version.

Since I switched to the starter plan, the project is gone and we are all being told that we cannot share credentials.

According to the overview of the starter plan, this should be possible. However, I keep getting a message telling me to upgrade my plan.

What can/must I do to regain access to the project and credentials for everyone?

[Jon_James]

Hi

Have you raised a support ticket for this? I’m happy to take a look - can you give me the instance name / url? (send to me directly in a message if you don’t wish to post it here)

[CMOR]

Hi Jon,

no, i have not raised a support ticket yet.
I am a complete novice and do not know how or where to create such a ticket or how to send a personal message. My research on support has all led me to conclude that I should contact the community here.
Therefore, I am grateful for any assistance.

[Jon_James]

To contact support you can email the team at [email protected]

To send a message to someone here on the community, click their avatar/name, and you should see a ‘Send Message’ option

[CMOR]

Hi Jon,

thanks, but i do not see a “Send Message” option when i click on the avatars name, sorry.

[CMOR]

An where do i find the rest of our coversation to set my question to “solved”?

[Jon_James]

Hi

This was discussed over Direct Message

Just to close the loop we updated and redeployed the instance and the project/credentials were restored.

[CMOR]

Yes, you are right. Sorry for that.
I will post the solution and close the loop.

Thanks again