ServiceTitan integration - can I get an upvote?

Feature Requests
1

The idea is:

A software integration with ServiceTitan. Currently one of the top service-based business CRM platforms in the industry with integrations built and supported by n8n competitors like Make and Zapier. Particular triggers and actions desired are the following (these are all triggers and actions provided in the current Zapier integration with ServiceTitan):

  • New project: Triggers when there’s a new project.
  • New appointment: Triggers when there’s a new appointment.
  • New booking: Triggers when there’s a new booking for a booking provider.
  • New business unit: Triggers when there’s a new business unit.
  • New call: Triggers when a new call is created.
  • New customer: Triggers when there’s a new customer.
  • New employee: Triggers when there’s a new employee.
  • New estimate: Triggers when there’s a new estimate.
  • New form submissions: Triggers when there’s a new Form Submission.
  • New Invoice: Triggers when there’s a new invoice.
  • New Job or Project Note: Triggers when there’s a new job or project note.
  • New Job: Triggers when there’s a new job.
  • New Lead Notes: Triggers when there’s a new note on a lead.
  • New Lead: Triggers when there’s a new lead.
  • New Location: Triggers when there’s a new location.
  • New equipment: Triggers when new equipment is added.
  • New Non Job: Triggers when there’s a new non job.
  • New Payment: Triggers when there’s a new payment.
  • New Purchase Order: Triggers when a new purchase order is created.
  • New Technician: Triggers when there’s a new technician.
  • Updated Call: Triggers when a call is updated.
  • Updated Equipment: Triggers when an equipment is updated.
  • Updated Estimate: Triggers when an estimate is updated.
  • Apply Tag to Customer: Apply Tag Types to Customer
  • Assign Technicians: Assign technicians to an existing appointment.
  • Attach job: Attaches Job to the specified project.
  • Cancel Appointment: Cancels an appointment.
  • Create Appointment: Adds a new appointment to an existing job.
  • Create Booking Contact: Adds a contact to an existing booking
  • Create Booking: Creates a new booking.
  • Create Customer: Creates a new customer.
  • Create Customer Contact: Adds a contact to an existing customer
  • Create Customer Note: Creates a new customer note.
  • Create Employee: Creates a new employee
  • Create Estimate: Creates a new estimate
  • Create Installed Equipment: Creates a new Installed Equipment.
  • Create Invoice Adjustment: Creates a new Invoice Adjustment.
  • Create Job: Creates a new job.
  • Create Job Attachments: Add attachments to a job.
  • Create Job or Project Note: Creates a new note in a job or project.
  • Create Lead: Create Lead (EXISTING Customer/Location)
  • Create Lead Attribution Booking: Creates a new lead attribution booking.
  • Create Lead Attribution Call: Creates a new lead attribution call.
  • Create Lead Attribution Form: Creates a new lead attribution form.
  • Create Lead Follow-up: Creates a lead follow-up.
  • Create Lead Form: Create Lead (NO Customer/Location)
  • Create Lead Note: Creates a new note in a lead
  • Create Location: Creates a new location.
  • Create Location Contact: Adds a contact to an existing location.
  • Create Non Job Appointments: Creates a new non job appointment.
  • Create Payroll Adjustment: Creates new payroll adjustments.
  • Create Project: Creates a new project.
  • Create Purchase Order: Creates a new purchase order.
  • Create Sub Task: Creates a new sub task.
  • Create Task: Creates a new task.
  • Create Technician: Creates a new technician.
  • Detach Job: Detaches a Job from the project.
  • Dismiss Lead: Dismisses a lead by id
  • Hold Appointment: Puts the appointment on hold.
  • Remove Hold Appointment: Removes hold from the appointment.
  • Reschedule Appointment: Reschedules an appointment.
  • Unassign Technicians: Unassigns the list of technicians from the appointment.
  • Update Customer: Updates an existing customer.
  • Update Employee: Updates an existing employee.
  • Employee Account Actions: Performs standard actions with the account.
  • Update Estimate Items: Updates the items in an estimate by ID.
  • Update Installed Equipments: Updates an existing Installed Equipment.
  • Update Invoice: Updates an invoice by ID.
  • Update Invoice Items: Updates the items in an invoice by ID.
  • Update Job: Updates a job by ID.
  • Update Lead: Updates a lead by ID.
  • Update Location: Updates a location.
  • Update Project: Updates a project by ID.
  • Update Purchase Order: Update an existing purchase order.
  • Update Technician: Updates an existing technician.
  • Technician Account Actions: Performs standard accounts with the account.
  • API Request: Advanced action which makes a raw HTTP request that includes this integration’s authentication.
  • Search Appointment Assignments: Gets a list of appointment assignments.
  • Search Appointments: Searches appointments.
  • Search Booking Providers: Searches Booking Providers.
  • Search Business Unit: Search Business Units.
  • Search Campaigns: Searches Campaigns.
  • Search Categories: Get the categories in your pricebook.
  • Search Customer Contacts: Search customer contacts.
  • Search Customers: Search for customers that match a query.
  • Search Discount and Fees: Get data on all of the discounts or fees in the pricebook.
  • Search Employee: Searches an employee.
  • Search Equipments: Gets data on all of the equipment in the pricebook.
  • Search Estimates: Searches estimates.
  • Search Installed Equipments: Searches an Installed Equipment by ID or Location.
  • Search Invoices: Searches Invoices.
  • Search Jobs: Searches Jobs
  • Search Job Types: Searches Job Types.
  • Search Leads: Searches Leads.
  • Search Location: Searches a Location.
  • Search Materials: Get Details on materials in the pricebook.
  • Search Projects: Search projects.
  • Search Purchase Order: Searches a purchase order
  • Search Services: Get data on all of the services in the pricebook.
  • Search Tag Types: Search tag types.
  • Search Technician: Searches a technician
  • Search Vendors: Searches vendors
  • Search All Location Contacts: Searches all location contacts.

My use case:

A great example is a painting company we just brought on as a client. We are integrating an AI assistant in one platform and HighLevel to handle estimate call bookings and nurture email sequences. Like many service company franchises, the company’s franchise agreement requires they use ServiceTitan. We have a current and immediate need to be able to have the AI assistant book an estimate over phone or DM (integrating with HighLevel for bookings) and push that new lead and estimate appointment into ServiceTitan (integrating ServiceTitan. We need to pull from ServiceTitan any new estimates entered in the field by technicians into HighLevel to keep the contact list and appointment calendar up-to-date (pushing data from ServiceTitan to HighLevel). We need any changes in communications, projects, jobs or contact records to push into HighLevel to remove the contact from reactivation workflows (pushing data from ServiceTitan into HighLevel). We need appointment updates, changes, or creation in ServiceTitan to push to HighLevel for notification sequences (pushing data from ServiceTitan into HighLevel) and vice versa (pushing data from HighLevel with ServiceTitan). This is just one of many examples of ServiceTitan integrations we are currently having to do through Zapier that we’d opt for n8n if the software integration was present.

I think it would be beneficial to add this because:

ServiceTitan is an industry leader for service-based businesses, particularly within the home services industries. These make up a huge proportion of businesses that need integrations with other services, and a huge proportion of clients for companies offering other services - such as AI, advertising, email, marketing, sales or marketing ops, etc. Furthermore, it holds a much larger share of the market than ServiceNow for which there is already a software integration built for n8n. It just makes sense that this be built out for ServiceTitan as well.

Any resources to support this?

Fully documented API for ServiceTitan available at: https://developer.servicetitan.io/

Are you willing to work on this?

Absolutely.

2

I built out a custom Service Titan MCP with every single endpoint you can call to. Reach out to [email protected]

3

That’s impressive Yanni. Is your MCP for n8n published on Gumroad or anywhere else? I’d love to see it.

5

I’ve been wanting this integration too, and having something close to what Zapier offers would make building automations way smoother. I’ve been looking at how serviceTitan competitors frame similar workflows, and it shows there’s plenty of room for solid triggers and actions in n8n. An official node would save a ton of patchwork with custom API calls and cut down on setup time.