Significant issues upgrading

Questions
1

Hi this is a real issue I have spent money upgrading and there is a glitch in your system. I’ve been experiencing significant issues with your system after purchasing the Cloud Starter plan for $28. Despite my upgrade, I’m unable to add admin users, and the workflow seems broken, leading to a frustrating experience. I’ve tried to navigate through the upgrade process multiple times, but it keeps directing me in circles without resolving the problem. I need access to my instance that I’ve paid for, and I’m requesting assistance to fix these issues promptly. Please help me get my account functioning as expected.

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
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Hey @Jason_Baker hope all is well. Welcome to the community.

Did you see that a startup/starter plan has functionality to add admin users somewhere in the documentation? From what I see in your video as well as in the documentation I was able to find this functionality requires a Pro version.

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Hope this clears up the question about the admin users (things are in fact functioning as expected).

Here is the page I made a screenshot of:

3

Hi @Jason_Baker ,

It seems, in order to create new admin users, you need to subscribe to pro or enterprise plan.

see the supporting document here : Account types | n8n Docs

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