Zammad integration - ticket update function

Questions
1

Hello,

I’m just starting to discover n8n for myself and so far I’m quite impressed.

Now I wanted to try out a few integrations and unfortunately I’m already reaching my limits. I’m trying to update an existing ticket with the Zammad integration.
Unfortunately, updating tickets is not offered at all. For other ticket systems there is the possibility to update tickets.

Does anyone here know whether I’m just blind or whether an update function really doesn’t exist at all?

Thank you for your answers.

Describe the problem/error/question

There is no update ticket option in Zammad integration ?

Information on your n8n setup

  • n8n version: 1.47.3
  • Running n8n via (Docker, npm, n8n cloud, desktop app): npm and n8n cloud
2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

hello @mxMarc

Yep, seems there is no such a method. You can try to use the HTTP Request node and access the API directly with the same credentials.

4

hi @barn4k ,

Thank you for your swift answer. I’ll try with a http request.

5

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