I’m unable to log in to my n8n instance — my credentials are not being recognized, even though I’m sure they are correct. When I try to use the “Forgot Password” function, the recovery email never arrives. This appears to be a known issue that has been reported by other users as well.
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hey, are you running self-hosted or n8n cloud? if it’s self-hosted the password recovery emails won’t work unless you’ve got SMTP configured with the environment variables, which most people don’t set up initially. the quick fix is to run n8n user-management:reset from the CLI (or docker exec -u node -it <container-name> n8n user-management:reset if you’re on docker) which will let you create a new admin account without losing your workflows or credentials. if you’re on cloud though that’s a different situation and you’d want to reach out to [email protected] directly.
Hi @Kai_Dippe If on cloud consider reaching out here:
If on any self hosted instance, try rolling back or updating your version.