Describe the problem/error/question
There is NO HELP or SUPPORT from n8n and I think I got scammed!!
What is the error message (if any)?
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Information on your n8n setup
- n8n version:
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- n8n EXECUTIONS_PROCESS setting (default: own, main):
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welcome to the n8n community @REM_In_Texas
I can see why this would be concerning, especially if you’ve already been charged and don’t have access yet. Just to better understand. how did you purchase the plan? Was it directly through the official n8n website or via a third-party/platform?
If it was through the official flow, I wouldn’t assume it’s a scam right away. In most cases this ends up being an email/account mismatch, so I’d double-check which email received the receipt and try a password reset with that one.
It’s also worth reviewing the receipt details to confirm it’s coming from n8n’s official billing provider. And if everything looks correct but you still don’t have access, reaching out to n8n support with the receipt should help resolve it quickly.
Hello Tamy,
Thank you for the quick response. It looked like the n8n website…. the checkout also looked just like the official website. However I’ve not received anything from n8n, only a receipt from some Jacob Knight @tripe.com and when I checked with my bank, it said Pre-authorization from n8nio.io, for the full amount of $600.00
This being a technology company, I would have assumed that I would have received an email or something from n8n, if not my login and password information by now. I DID NOT go to an affiliate link, I searched from Google for “n8n ai website”.
Sincerely,
Robert (REM_In_Texas)
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It was Jacob Knight at stripe.com (auto correct is a pain some times)
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Hi @REM_In_Texas , thanks for sharing those details.
Based on what you described, this doesn’t sound like a scam. Payments for n8n are typically processed via Stripe, so it’s normal for the receipt to come from a Stripe sender (sometimes showing an individual name associated with the account). The “n8nio.io” reference from your bank is also consistent with n8n billing.
What likely happened here is that the account either wasn’t fully created or is tied to a different email than expected. I’d recommend the following steps:
- Try a password reset using the email that received the receipt: https://app.n8n.cloud/login
- Double-check if you may have used a different email during checkout
- Look for any emails from n8n in your spam/junk folder
If you still don’t have access after that, please contact n8n support directly here and include your Stripe receipt and transaction details so they can locate your account and resolve this quickly: How to contact n8n
Let us know how it goes — happy to help you through this.
Hello Tamy,
The reason I created this question here is because I couldn’t find any n8n Support. Not an email, not a website, nothing. I did try to login with my email account and request a new password. But I’ve not received anything from n8n.
Thank you so much for listening (reading) my rant and concern…. I appreciate you and this community!
Sincerely,
Robert
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@REM_In_Texas are you logged in on the N8n cloud right now?
You never mentioned having one.
@REM_In_Texas
Just head over to this link and enter the email where you received the receipt. You’ll get a link to access n8n right after.
Sign in - n8n.cloud
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No I’m not…. I don’t have any way to login. I didn’t even know the login URL until I entered this question.
Thank you!
So if I get you correctly @REM_In_Texas you made a purchase before even creating an account on the N8n cloud right?
Create an account with the same email you used to make the purchase
app.n8n.cloud/login
@REM_In_Texas Can you create an account with the same email you used to make the purchase
app.n8n.cloud/login
Hello Everyone,
This is what I receive when I enter my email address into the cloud login screen.
@REM_In_Texas that’s because you haven’t created an account yet.
Click on start trial when trying to sign up.
Hello JohnHalex,
If I’ve paid whatever amount, shouldn’t they send me an email notification with all of this information? Why would I have to “Start a free trial” if they have received my full payment? I don’t get that…. Yes I can start a new free trial, and pay again…. I’m not willing to do that.
Thank you so much for your help!
Sincerely,
REM_In_Texas
@REM_In_Texas what I have seen people do is create an account then upgrade their plan after, but yours is a different case as you have made a purchase without having an account.
Best bet is to reach out to support if you don’t find what I say helpful.
@REM_In_Texas
Try signing up through this link, it might clear everything up once you’re registered, just like JohnHalex mentioned. Create account - n8n.cloud
If anything pops up about a new charge, just reach out to [email protected] with your receipt attached. Also, have you already gotten in touch with the channel where you made the purchase?
Thank you everyone who responded to my post!!
I’ve created a free trial account using the same email address that I thought I purchased my initial subscription with and I’ve contacted Support.
This truly is the best community I’ve joined!!!
Sincerely,
Robert (REM_In_Texas)
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