I need help, i purchased the pro plan but i dont have access

Questions
1

I am having issues accessing my account i have purchased, the key that was sent to me to access my account says it has already been used but i never used it with my account

Activation key has already been used on this instance

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

Hey @jeraldiaz210 !

Welcome to n8n community!

I suppose you are on the Cloud version… did you contact the support team by email(officially) ? You can do it at [email protected] . Be sure to include your cloud workspace url.

Or maybe @Jon_James is available and can help.

Cheers!

1 Like
3

Hi

The best thing to do is reach out to support ([email protected]) with details of your subscription and screenshots clearly showing the issue you are having (be sure to keep the URLs in the screenshots too.)

Once you have done that, feel free to drop the ticket number here and I can follow it up for you.

Cheers, Jon