Instance is always offline

Questions
1

Describe the problem/error/question

I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

What is the error message (if any)?

Currently offline when I log in.
When I try to restart → Successfully triggered restart. Your instance is restarting → Currently in progress → then currently offline

Information on your n8n setup

Running version [email protected]

2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Welcome to the community @Geraldo_Ferraz !

Tip for sharing information

Pasting your n8n workflow

Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.

```
<your workflow>
```

That implies to any JSON output you would like to share with us.

Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!

Could you raise support ticket by emailing [email protected] and stating your workspace ID or emailing from the registered email address, please? We will sort it out for you.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.