Been getting this n8n error. I think payment failed and it won’t let me get back in
Trial expired? Or missed payment?
Since you don’t get anything in mail from the magic link form, you have to contact directly support, or maybe someone will get you you here…
any idea how to get to support faster? We emailed them yesterday, adn they still haven’t gotten back
Will try ping a representative, maybe he can check that.
Hi
I am travelling the next day or so for an event so my replies may be a little delayed. However, I will do what I can to help. Please can you send me the support reference, or your workspace name (can do that via a direct message to me if you like ) and I will take a look
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im unable to find where to dm, can you send me a message first?
btw it is https://mapleinc.app.n8n.cloud
Click the avatar image on the corresponding user, and use “Message”.
hey @Jon_James, I am having the same issue. Could you please unlock my account with email “[email protected]”? I want to renew my subscription but am not receiving the magic link. Please help.
Thanks!
Hi Igor
Thanks for reaching out. I just took a quick look at the support threads. If its been over 90 days since the trial then the instance is deleted I’m afraid - you won’t be able to sign in to it.
I see you created a new instance using the same email address yesterday. Is everything ok with the new instance?
Hey jon,
Yes I created a new instance using the same email but lost my old workflows. I know its my fault for not having downloaded them but I was hoping you could retrieve them somehow.
I’m afraid its outside of the window for retrieving the backups too - I did check just in case anything remained but unfortunately not.
Well okay, thanks a lot for taking a look into this anyways!
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