Not receiving magic login link and unable to renew n8n Cloud subscription

Feature Requests
1

Hi everyone,

I’m having trouble accessing my n8n Cloud account and could really use some help from the community.

I’m trying to log in using the magic link, but the email is not being delivered at all.

Email used: [email protected]
Workspace URL: letsgrowth.app.n8n.cloud

Because I can’t log in, I’m also unable to renew or reactivate my subscription, even though I want to continue using n8n Cloud.

What I’ve already checked:

  • Spam / junk folder
  • Promotions tab
  • Multiple login attempts with time in between
  • Confirmed the email address is correct

So far, the magic link never arrives.

Has anyone experienced something similar?
Is there any known issue with magic link delivery or account renewal that I should check?
Any workaround or admin-side action I can try while waiting for official support?

Thanks in advance — any guidance is appreciated :folded_hands:

Best,
Priscila

2

Hey @Priscila_Patricio1 ,
Are you referring to the trial account you created 6 months ago?
If that’s the case, this is expected. We give you 90 days after the trial expires to convert to a paid subscription, and/or download your data.
I’d recommend signing up for a new cloud trial and convert from there.
Hope this helps,
Paul