Describe the problem/error/question
Unabale to create a ticket with the Freshservice api.
When creating an ticket the error “Cannot read properties of undefined (reading ‘description’)” apppears.
Even if I fill in plain text manually, it still won’t read the description field.
What is the error message (if any)?
Cannot read properties of undefined (reading ‘description’)
API node:
{
“nodes”: [
{
“parameters”: {
“resource”: “ticket”,
“email”: “[email protected]”,
“subject”: “={{ /n8n-auto-generated-fromAI-override/ $fromAI(‘Subject’, ``, ‘string’) }}”,
“description”: “test 1”,
“additionalFields”: {}
},
“type”: “n8n-nodes-base.freshserviceTool”,
“typeVersion”: 1,
“position”: [
500,
240
],
“id”: “095a0952-7322-46e1-a95e-4bf52a021341”,
“name”: “Freshservice”,
“credentials”: {
“freshserviceApi”: {
“id”: “RkXEwcMFWbMBFDnh”,
“name”: “Freshservice account”
}
}
}
],
“connections”: {
“Freshservice”: {
“ai_tool”: [
]
}
},
“pinData”: {},
“meta”: {
“templateCredsSetupCompleted”: true,
“instanceId”: “da9c6355ee52eb5f4b78f3ace752252f17eef24db212bf3295f63aa322c61dd6”
}
}
Information on your n8n setup
- **n8n version:1.93.0 (Cloud)