WhatsApp/Meta API setup

Questions
1

Hi everyone,
I have just joined the community and have been learning AI automation since last April using n8n. Very excited about it. I have come across an issue I am going round in circles about and I was hoping someone could advise please. Details below:
I have set up an account with Meta to enable API to use in my n8n noodes. I have all the details confirmed, system user confirmed on their business.facebook page (the phone number is active but still ‘pending’). I can’t test it on the developers.facebook site though as it doesn’t show the number there. Nor can I send a template message from my n8n node although the credentials are active, the number and the template are there as well. This probably means that the business.facebook is not communicating with developers.facebook. Is there any way to make them communicate. I have been trying to resolve it and have had the ‘pending’ phone number for 3 days now and still the same status. Please, help.

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2

It sounds like you’re having trouble getting your WhatsApp Business Cloud setup working with n8n. The “pending” status of your phone number in Meta’s Business Manager often indicates a verification issue.

You should double-check that you’ve completed all the verification steps in the Meta Business Manager, as well as the developers.facebook site. Also, make sure your n8n node is configured with the correct Business ID, phone number ID, and template name.

3

Thank you. It does show ‘verification not complete’ but I was under the impression that I don’t need to verify the business (which in reality I haven’t got registered yet) to start using API in n8n.

4

Unfortunately, it’s a requirement to verify to use the API.

5

Thanks for replying.

1 Like
6

Your welcome!