Hi folks, I’m new with n8n. Was working on a workflow, got it working, then hit it with 100 webhook requests and now the workspace indicates it’s online (Green dot) but when I open it says Workspace offline (503). I’ve tried restarting multiple times.
I filed a ticket with support and haven’t heard back in over 3 days. Is this their normal support process for paying users? I love the software thus far, but the support is so bad that I might have to migrate.
I’m using
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Ehy!
Welcome to the n8n community and sorry to hear you’re running into this issue, especially when everything was working fine initially.
A 503 error typically indicates that the n8n cloud instance is:
- Temporarily overwhelmed
- Or stuck in a broken state (common after hitting rate/memory/resource limits)
Sending 100 webhook requests in rapid succession may have caused execution queue saturation.
Check for stuck executions (if you can still access the executions list from another workspace tab) or restart from n8n cloud dashboard, not just browser tab refresh.
Another thing you can try is to create a new one maybe by downloading the workflow through JSON file and doing an import on the other side.
you are right that customer care is a bit slow but it is a tool that has undergone enormous growth in the last period so you have to have a little patience, the tool is too good to give up right now. 
@tommygwu
You get support on enterprise plan, not pro or community plans.
It’s likely hit a limit, have you restarted the node on cloud? This normally fixes any underlying processing, for example if a process is running in workflow and you close browser it will still run and only a restart can fix it.
Happened to me yesterday.
Hope this helps,
Samuel
