Zendesk trigger not being... triggered?

[ivancarlos]

Hi team,

I am new user on n8n and trying to do my Zendesk integration to alert me on Telegram when I have a ticket updated with status “open”, it should send me a notification when a ticket is created or updated by an external user.

I created a OAuth Client on Zendesk, added this credential on n8n, and build this workflow:

When I click on “Test Workflow” on my n8n workflow and create or update a ticket on Zendesk, it works fine, completed the flow, but without clicking on test workflow it just do not run.

It’s not clear to me where is my fault Someone have any guidance to me? If I was missing a trigger on Zendesk side it should not work on tests, right?

Thanks a lot

[n8n]

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[Jon]

Hey @ivancarlos,

Just to double check did you activate your workflow on the top right of the workflow editor?

[ivancarlos]

Yes, it’s activated

[sfx]

What if you use the regular API Token instead of OAuth?

[ivancarlos]

For some reason the webhook ID on Zendesk is being changed causing the trigger failure on Zendesk side, I do not know why
At least I found the issue

[ivancarlos]

My webhook was suddenly deleted on Zendesk. I do not know if I published something that exposed my credentials and someone deleted it or if a Zendesk failure. Zendesk support told that my user deleted it. Before that I noticed that my webhook was being recreated several times, impacting my triggers because the webhook ID changed, and it happened several times per day.

So I am stopping to use ZenDesk with n8n.